IT Help Privacy Policy
Effective date: October 15, 2026
IT Help Twin Cities ("we," "us") is based in Champlin, Minnesota. This Privacy Policy explains how we collect, use, and protect information when you visit ithelptc.com, contact us, use our services, or receive text messages (SMS/MMS) from us.
Information we collect
- Contact details you provide, such as your name, email address, mobile phone number, and business name.
- Details about your service request, devices, or IT environment that you choose to share.
- SMS opt-in records (date, time, and method of consent) and message history.
- Basic technical data such as browser type and pages visited, collected by our hosting provider.
How we use information
- To respond to inquiries, schedule appointments, and provide IT support services.
- To send service notifications, appointment and support updates, and replies to your inquiries by email or text message, if you have opted in.
- To operate, secure, and improve our website and services, and to meet legal obligations.
SMS / text messaging privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers, SMS opt-in data, and consent information are never sold, rented, or shared with any third party. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share information only with service providers that help us deliver messages and operate our business (for example, our messaging platform provider), solely to provide the service, or when required by law.
You can opt out of text messages at any time by replying STOP. Reply HELP for help. See our Terms and Conditions.
Sharing of information
We do not sell your personal information. We may disclose information to trusted service providers acting on our behalf, to comply with law or legal process, or to protect our rights and the safety of others.
Data security and retention
We use reasonable safeguards to protect your information and keep it only as long as needed for the purposes described above or as required by law.
Your choices
You may request access to, correction of, or deletion of your personal information, or withdraw consent to communications, by emailing [email protected].
Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy from time to time. Changes take effect when posted on this page with a new effective date.
Contact
IT Help Twin Cities · Champlin, MN · [email protected]